PREBOOTLAVERNE

LAVERNE × PREBOOT

One customer experience.One operating layer.

A proposed customer engagement architecture built around Laverne’s channels, teams, systems and workflows.

Explore the proposal
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01Laverne today

Today, Laverne’s customer operation is spread across three separate systems.

Customer service, WhatsApp campaigns and ticket management each operate in a different system. The result is a fragmented operating view across conversations, teams and customer context.

LAVERNE CUSTOMER OPERATIONTODAY
01
Customer service
OPERATES INCurrent Provider A
02
WhatsApp campaigns
OPERATE INCurrent Provider B
03
Ticket management
OPERATES INExisting System
ONE CUSTOMER JOURNEYThree separate operating surfaces.

02The transformation

One layer connecting conversations, teams and actions.

Preboot becomes the customer engagement and operations layer while Laverne’s ticketing environment stays connected through a custom integration.

With Preboot
WhatsAppInstagramTikTokMessengerTelegram
Customer service
WhatsApp campaigns
Ticketing
PREBOOT
ConversationsTeamsAssignmentAvailabilityAICampaignsFlowsReporting
SallaSallaCustom APIsTicketing
One InboxOne Routing LayerOne AI LayerOne Reporting Layer

03Team operations

Control who receives what — and when.

Route each channel to the right team, distribute conversations automatically, and consider who is available at that moment.

Routing ruleActive
TEAMCustomer Care Team
ASSIGNMENTAutomatic
AVAILABILITYAvailable agents only
LIVE ROUTING PREVIEW
Instagram
TEAMCustomer Care Team
LA
Available agentReady for assignment
Auto AssignmentAgent AvailabilityTeam × Channel Routing

04AI Agent Actions

AI that can take action.

The AI is not limited to answering questions. Through approved integrations, it can perform actions inside connected systems.

Salla ActionsTicketing ActionsCustom Actions
Laverne AI AgentILLUSTRATIVE PROPOSED EXPERIENCE
ConversationDecisionActionConnected systemSuccessCustomer response
Laverne customer

عندي مشكلة بالطلب ووصلني ناقص.

Laverne AI Agent

أكيد، أراجع لك الحالة وأفتح بلاغ بالموضوع.

AGENT DECISIONOpen a ticket and carry the conversation context forward
AGENT ACTIONCreating ticket…
✓
TICKETING SYSTEM · SUCCESSTicket #LV-4821 created
AGENT ACTIONAdding conversation note…
✓
TICKETING SYSTEM · SUCCESSCustomer context added
Laverne AI Agent

تم فتح البلاغ وإضافة تفاصيل المحادثة. سيتابع الفريق الحالة معك.

Final ticketing actions depend on the APIs and permissions exposed by Laverne’s ticketing system.

05Custom reporting

Not just dashboards.Answers to Laverne’s questions through custom reporting.

Preboot’s reporting layer can be adapted around Laverne’s operational questions rather than limiting the team to a fixed report library.

Laverne reports
Illustrative layout · Last 30 days
Conversations by Channel•••
WhatsAppInstagramTikTok
Team Performance
Team mix
Customer CareSocialOrders
AI vs Human Handling
AI AgentTeam
Escalation & Assignment
YOUR REPORT

Built around the metric Laverne needs.

Defined together, based on available operational data.

Report definitions and metrics are confirmed during implementation.

06Workspace

Built beyond a single brand.

For Laverne’s other group brands, independent Preboot projects can be added under the same workspace when needed—keeping each brand’s configuration and operation independent.

Workspace
LLaverneIndependent project02Brand 0203Brand 03

07Your Preboot

Your Preboot

A customer operation designed around Laverne—from the first message to the action that follows.

LAVERNE CUSTOMERS
WhatsAppInstagramTikTokMessengerTelegram
PREBOOT
Unified Conversations15 Team SeatsTeams & AssignmentAgent AvailabilityAI AgentCustom FlowsWhatsApp CampaignsCustom ReportingLoop Agent · Operational insights
AI / API ACTIONS
SallaSallaTicketing / Custom Systems

08What’s included

One proposed operating layer. Fully equipped.

The proposed partnership brings Laverne’s conversations, teams, intelligence and engagement into one coordinated package.

01

CUSTOMER OPERATIONS

  • 15 Seats
  • All supported channels
  • Auto Assignment
  • Agent Availability
  • Team × Channel Routing
  • Unlimited Support
  • Dedicated Account Manager
02

AI & AUTOMATION

  • AI Agent across all channels
  • One unified Agent or multiple specialized Agents
  • AI Agent Actions
  • Custom Flows
  • Loop AgentTurns operational and conversation data into custom reporting and business insights.
03

ENGAGEMENT

  • WhatsApp Marketing Campaigns
04

INTEGRATION & INTELLIGENCE

  • Custom Integration
  • Ticketing connectivity
  • Custom Reporting
  • Salla / Custom Actions where applicable

09Proposed Partnership for Laverne

Proposed Partnership for Laverne

SAR 19,680/ year

Everything proposed above is included.

Dedicated Account ManagerUnlimited SupportOngoing collaborationAs Laverne’s workflows and reporting requirements evolve.

Meta messaging fees are billed according to Meta’s official pricing.

AI usage is billed monthly based on token consumption.

Ready to move into implementation planning.

Discuss the implementation plan